Membership & Program Support Administrator | Association (Administrative)
There's Nothing Like Working at the Y!
At the Y, strengthening community is our cause. Our staff members are people who drive this cause - it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference - every day.
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POSITION SUMMARY:This position supports the Association Membership Director in a broad range of tasks to support our members and programs. The role is responsible for providing technical support and maintenance of association software applications and data maintenance. It also supports various program registrations, bank draft management and account collections. It will also analyze data and provides reports that supports retention of membership and program participants.
JOB LOCATION: YMCA of Greater Des Moines Association Office - Downtown Des MoinesHOURS/DAYS SCHEDULE: Standard 40 hours work week, but occasionally may need to work to outside of the normal workday to accommodate activities and representation of the organization at events. HOURLY RANGE: $18.00 - $22.00 CLOSING DATE FOR APPLICATIONS: August 8, 2025 - Applications will be reviewed on a rolling basis.
ESSENTIAL FUNCTIONS:
Supports a work environment that exemplifies the Y's culture and how we show up and supports ownership and teamwork.
Serve as a relationship-building connection point for members, staff and vendors through the delivery of member-focused customer service.
Manage the Customer Relationship Management (CRM) System to ensure data accuracy related to membership and programs.
Professionally communicate, in various ways and forms, with staff, members, vendors, and community partners regarding program and membership transactions, issues, and notifications.
Maintain and review various membership and program related forms and documents.
Provide administrative support to the association office, including assisting with Accounts Payable, along with planning events, coordinate meetings, materials, and training as needed.
Attend department, branch and association staff meetings, and other required training.
Demonstrate and support the objectives of the Association as embodied in the mission statement and values.
Perform additional duties as assigned by supervisor or designated staff person.
