Business Product Owner Senior Manager - Hybrid - Express-Scripts (Finance)

Scope of Job:

The Pharmacy Benefit Services (PBS), Operations Business Product Owner (BPO) Organization serves as the key interface and liaison between the business sponsor, client(s), and technology partners to advance high ROI/efficiency, division-wide and enterprise-wide initiatives. The Senior Manager has responsibility for leading a team of individual contributors who work closely with internal and external stakeholders to document the accuracy and comprehensiveness of business requirements for new and modified business applications and/or products. These individuals are recognized internally as "subject matter experts" cross-functionally. To ensure the success of the individuals & team, the Sr Manager must provide vision and strategy to the team, make/support decisions on the appropriateness of business requirements, provide decision guidance for all submitted projects and determine the most appropriate next steps, fostering relationships with cross-functional business and technology partners. The ideal candidate will possess strong leadership abilities to foster a high-performing, positive and accountable team environment.

This role will lead and support the following:

• Management all BPO team responsibilities including staff training and development. Develop, coach, and grow the team - fostering a positive team environment while maintaining a high degree of accountability and service delivery
• Talent decisions & ongoing team performance support
• Provide regular updates to direct leader and key cross-functional stakeholders
• Collaborate with the Director on reporting to leadership - appropriate metrics, high-level overviews, box reports, project management updates, etc.
• Collaborate with the Director to define team goals and strategic plans for continued evolution
• Holding the team accountable to meet all department expectations and successful delivery of all approved work
• Support team and process policy development & documentation
• Work closely with business leaders to ensure business value justifications align to the Value Based Prioritization process
• Mitigate escalations/concerns/issues on behalf of direct team, identifying accountability and alternate strategies to deliver timely solutions and successful outcomes to the business

Knowledge and Abilities:

• Strong leadership, project management, strategic thought, nimble learner and organizational skills.
• Strong focus on internal and external customer results and alignment with company strategies.
• Excellent verbal and written communication skills.
• Ability to manage multiple timelines and deadlines.
• Must be comfortable operating through ambiguity, collaborative approach, and can demonstrate situational adaptability (Flexibility).
• Strong interpersonal skills, including the ability to build and maintain relationships, work well in a team, and influence others.
• Keen eye for process improvement with the ability to articulate and act upon interdependencies and redundancies to ensure resource efficiency and minimize duplication of effort.
• Proven self-starter able to solve complex challenges with minimal guidance or day-to-day direction.
• Maintain knowledge base on new technology trends, solutions and techniques and protocols.

Qualifications:

• High School Diploma required.
• BA/BS degree in Business, Finance, or related field preferred.
• 8 plus years of experience implementing contemporary process improvement methodologies in an operations environment, preferably in the PBM or Pharmacy industry.
• Ability to perform data analysis and summarize findings; ability to use data to support proposals of potential solutions preferred.
• Strong focus on customer service preferred.
• Ability to manage multiple timelines and deadlines required.
• Excellent PC skills within a Microsoft Office environment required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 124,400 - 207,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.