Patient Care - Part Time (Finance)
Organizational Unit Summary:
The College of Nursing is one of 14 colleges that comprise the University of South Florida (USF), and one of four colleges comprising USF Health. Carnegie-designated as a Research 1 institution and a Community-Engaged institution, U.S. News & World Report ranked USF as one of the nation's top 50 public universities for five consecutive years, and in 2023 USF earned its highest ranking ever among all universities public or private.
Recognized as a leader in nursing education and research, the College of Nursing serves over 2,400 undergraduate, master's and doctoral students each year. For the third consecutive year, our Master of Science in Nursing (MSN) program ranked number one among all public Florida Institutions, proudly position at number 24 nationally.
The College of Nursing is an integral part of the USF Health community. We live by our mission to employ the core values of excellence, innovation, inclusion, and respect to educate future nurses, advance nursing science, and implement evidence-based clinical practice to improve health and wellness.
This position is Part-Time and grant funded.
Position Summary:
The Patient Care Associate for the Mo-Bull Nurse Medical Clinic is responsible for administrative functions that support efficient patient care, including appointment scheduling, patient registration, insurance verification, copayment collection, medical records management, and referrals. The Patient Care Coordinator responds to patients inquiries and manages the clinic schedule on the Mo-Bull Nurse Medical Clinic app before, during, and after patient visits.Minimum Qualifications:
High School Diploma/GED or equivalent, and two years of experience in a medical office setting and/or administrative medical practice experience.
Certification in CPR is required within three months from the date of employment. Position will be subject to preemployment alcohol/drug screenings.
Preferred Qualifications:
Three years experience in a medical/clinical office setting or administrative medical practice experience is preferred.
Fluent in oral/written Spanish language a plus.
Excellent time management skills. Strong communication skills with diverse populations and staff, patients, and community partners. Experience as a medical assistant/CNA, medical office clerk, or practice manager would be helpful.Working at USF
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With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
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About USF
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The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
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Compliance and Federal Notices
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This position may be subject to a Level 1 or Level 2 criminal background check.
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FLSB1310 Equivalency :
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4 years of directly relevant experience may be substituted for bachelor's degree.
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6 years of directly relevant experience may be substituted for master's degree.
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Applicants have rights under Federal Employment Laws :
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Family and Medical Leave Act (FMLA)
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Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.Job Responsibilities:
Greets patients as they arrive, manages wait time, and processes walk-up patients. Assists patients with intake processes. Verifies insurance and collects co-payments, as appropriate. Processes patient checkout, including scheduling follow-up appointments and providing referral information. Assists during medical examinations as needed.
Manages medical records in coordination with APRNs. Processes requests for medical records release and maintains appropriate logs, etc. Accurately and concisely documents patient feedback and special needs to clinicians.
Answers patients inquiries via email, text messages, phone calls, patient portals, etc. Ensures all correspondence is scanned and filed appropriately. Produces and distributes correspondence memos, letters, faxes and forms. Assists as needed with prior authorization procedures. Assists the Director of Clinical Practice, APRNs, and College of Nursing Faculty with a collection of research data, as approved by the College.
Prepares and cleans treatment rooms and medical instruments and ensures treatment room supplies are well stocked.
Maintains medical and office supply inventory (inventory, ordering, and stocking). Establishes and maintains effective working relationships with patients, employees, and the public. Supports the clinic's coordinated care approach, as appropriate.
Assists the practice with collecting and sharing patient insurance data, insurance verification, and other reimbursement issues with University Medical Service Association (UMSA).
Coordinates communications with UMSA regarding billing, coding, insurance verification, and reimbursement.
Assists UMSA, as needed, with provider credentialing. Performs other duties as assigned.
