Billing Support Sales Analyst (Finance)
The Billing Sales Support Analyst is a trusted resource that provides account analysis, complex issue resolution, client enhancement feedback, and contractual schedule subject matter expertise. This key role is critical for revenue growth and retention. The position requires high output, strong analytical ability, a high level of accountability, dynamic performance standard while working independently, good relationship building skills, and experience working with all organizational levels internally and externally. Primary responsibilities include but are not limited to analyzing complex and diverse billing events, preparation and delivery of billing reports with expert analysis, often serving as a liaison between multiple parties internally and externally to make Equifax the easiest partner to work with.
What you will do:
- Prepares and delivers client-based reporting, educates clients on self service tools and reporting and easily identifies areas of opportunities where action is taken to resolve complex issues.
- Support issue resolution around billing and general customer service.
- Assist with inquiries regarding billing, pricing, contracts, reporting and research.
- Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship.
- Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue.
- Administration of complex billing account analysis in detailed reconciliations by comparison to invoices, contracts and account settings.
- Evaluates and communicates client escalations to report on results, trends, progress, and make recommendations.
What experience you need:
- Bachelor's degree, preferred, preferably in business or related field, or equivalent, relevant work experience
- 2+ years of Sales Support and/or Customer Service experience
- Understanding of the Client Lifecycle
- Client Focused Resolution
- Problem Solving / Decision Making / Execution
- Collaboration with multi-layer stakeholders / Identify and adapt to stakeholders
- Handle fast-paced and challenging job demands
- Critical and Strategic Thinking
- Ability to dissect complex issues, identify root causes, and suggest solution
What could set you apart
- Working Knowledge of CRMs
- Intellectually curious and insights driven
- Delivers results and plays to win
- Has a sense of urgency, agility, and grit
- Leads with integrity, and is personally accountable
- Exceeds customers' expectations every day
- Take initiative to develop yourself and help others grow
- Values diversity of experience and thought
