Personal Banking Manager (Finance)
The Personal Banking Manager serves as a member of the location's management team and manages the day-to-day functions of the location by leading, directing, and coaching the Personal Bankers. Fully responsible for time management, staff supervision, and BCCP Coordinator, perform outside business calls to generate business and must always comply with federal and state regulations, as well as, bank policy and procedures.
Job Duties:
- Maintain knowledge of all the features and benefits of all the Bank's products and services in order to efficiently train and motivate staff to cross-sell them to customers
- Employ, counsel and discipline assigned staff
- Identifying and hiring top talent that fit Guaranty's culture
- Schedule and supervise staff workflow
- Maintain and approve timesheets, and/or leave requests for the personal banking department
- Evaluate work performance and coach staff through the Professional Development Assessment (PDA) process
- Follow the guidelines of the Banking Center Control Program (BCCP) to ensure banking center and staff are following all operating procedures and controls- Perform BCCP audits as required
- As needed perform the following duties to maintain the highest levels of customer service:
- Verify customer identification and endorsements
- Accept deposits and withdrawals on demand and savings accounts
- Cash checks within the limits assigned - Accept loan payments
- Issue and/or redeem Bonds, Cashier Checks, Traveler's Checks, and Money Orders
- Balance daily transactions and verify cash total. Detect and resolve out-of-balance conditions
- Open new accounts and assist customers with account inquiries and discrepancies
- Prepare and maintain account paperwork, including signature cards, check orders, transfers, and service charges
- Offer, renew, and redeem Certificates of Deposit
- Accept and process debit card applications and stop payment orders
- Rent safe deposit boxes and admit authorized customers to safe deposit box area
- Identify and correct personal banking department procedural inefficiencies
- Represent the Bank with major customers and community leaders—both inside and outside of the bank locations
- Exemplify the sales and service directives and culture for the retail staff and actively participate in sales of bank products—both inside and outside of the bank
- Lead and motivate a team that promotes and executes the bank's performance metrics for Treasury Management, Merchant Services, Deposit Account Acquisition, and other products as needed
- Coordinate retail personnel schedules to ensure full coverage and staffing
- Comply with compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
- Complete and pass all required regulatory compliance training as assigned.
- Perform any additional duties and tasks assigned by management.
Qualifications & Skills:
- Lead and develop employees to perform at their highest abilities through coaching and feedback
- Confidently speak before groups of customers and employees
- Self-motivated, assertive, performs well in a goal-oriented environment
- Set clear objectives for the location and each employee, monitor progress, and track results
- Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
- Strong critical thinking and problem-solving skills to meet our customer's needs
- Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
- Ability to collaborate with others to achieve shared goals
- Adaptability, flexibility, and ability to work location hours including some evenings
- Ability to plan and manage staffing to meet changing location and customer needs
- Ability to read and interpret data, numbers, trends, and instructions to make effective decisions
- Strong communication, sales, and public relation skills
- Excellent interpersonal, verbal and written communication skills
- Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Strong understanding or financial institution policies and procedures
Education, Experience & Licenses:
- Minimum of three years' work experience in the banking or financial industry
- Associate's degree or higher- preferred
- Sales or Marketing experience- preferred
- Management or Leadership experience- preferred
- A successful record of coaching and mentoring employees to improved results- preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
