VP of People Experience (Project Management)
At Blue, we discover pathways to realize your possibilities! Our Vice President of People Experience is a senior leader responsible for shaping and advancing both member and employee experiences across the credit union. This role champions a culture of excellence by creating the Magic Zone and advocating for members and employees alike—ensuring interactions are faster, better, and easier through thoughtful design, operational efficiency, and a people-first mindset.
On the member side, the VP leads initiatives to grow membership, deepen relationships across digital and retail branches, and enhance satisfaction by simplifying processes, leveraging automation, optimizing partner performance, and creating a differentiated experience through service excellence.
On the employee side, the VP drives a positive and engaging workplace through strategic oversight of the member experience team, culture, onboarding, training, and the internal helpdesk. This leader plays a critical role in aligning employee experience with organizational values to foster a workplace that inspires performance and purpose.
This position is pivotal in creating synergy between the internal (employee) and external (member) experience, ensuring the credit union thrives through its people, process, and purpose.
Major Duties and Responsibilities
- Employee Engagement - • Lead efforts to measure, monitor, and improve employee engagement. • Analyze Gallup Engagement Survey data to identify trends and drive action toward achieving Gallup Exceptional Workplace status. • Collaborate with leaders to build strategies that enhance satisfaction, motivation, and overall well-being.
- Member Experience Strategy – • Develop and lead a comprehensive member experience strategy focused on transforming all touchpoints to deliver seamless, personalized, and innovative service. • Optimize systems, streamline processes, and utilize technology to enhance service delivery across all channels. • Define and track KPIs to measure impact and adapt strategies to ensure continuous improvement and alignment with growth goals.
- Leadership & Strategic Alignment – • Provide visionary leadership and guidance to the Culture, Training, and People Engagement teams. • Promote a culture of collaboration, innovation, accountability, and continuous improvement. • Partner with executive and departmental leaders to design and implement leadership development programs that build capability at every level of the organization.
- Culture Development – • Build strategy and drive enhancements to Member and Employee satisfaction through service excellence. • Create a differentiated experience in which every interaction is intentional and creates a sense of delight through unexpected engagement and mentorship.
- Training & Development / Employee Champion Pod - • Oversee employee training, onboarding, helpdesk, and professional development programs. • Ensure initiatives support employee growth, operational success, and career progression while aligning with cultural values and business strategies. • Oversee the design, implementation, and continuous improvement of New Employee Onboarding to ensure a positive onboarding experience.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Knowledge and Skills
Experience
Eight to ten years of similar or related experience, including preparatory experience. Previous Human Resources, culture, training, and upper management experience required. Credit Union experience preferred.
Education/Certifications/Licenses
A college degree in Human Resources or related field preferred.
Interpersonal Skills
The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.
Other Skills
Good overall knowledge of the credit union industry's methods and systems and how Human Resources and training are effectively used and administered in the industry. Analytical ability oriented toward feasibility and cost considerations. Good problem-solving skills and ability to react quickly to arising problems.
FULL TIME POSITION
Starting Range: $118,320.47 - $132,406.24
Full Range: $105,643.27 - $176,072.12
ADA Requirements
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
Mental and/or Emotional Requirements
Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
For more information about being a Blue employee please check out these links for a glimpse at the culture and opportunities we strive to provide for our employees:
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At Blue Federal Credit Union, we don't just accept difference – we celebrate it! We are committed to providing an inclusive and welcoming environment for all our staff and members. Blue FCU is proud to be an equal opportunity workplace. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment decisions are made based on qualifications, merit, and business need.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
