Senior Collection Specialist (Finance)

NAMSA pioneered the industry and was the first independent company in the world to focus solely on medical device materials for safety. NAMSA started testing medical devices before the U.S. Food and Drug Administration started regulating such products in 1976.

We are shaping the industry. NAMSA has been a key contributor to the development of the test methods that govern our industry. We have become the industry's premier provider. We provide support for clients during every step of the product development lifecycle and beyond.

Come and work for an organization with the:

Vision to inspire innovative MedTech solutions that advance global healthcare, improve patient lives and accelerate Client success and the

Mission to deliver best-in-class global MedTech development solutions through our people, expertise and technology by adhering to our core

Values:

• Act with integrity in everything we do.
• Provide best-in-class customer experiences.
• Develop superior talent and deliver expertise.
• Respond with agility and provide timely results.
• Embrace collaboration, diverse perspectives and ideas.

Job Description:

• Lead the debt collection process for assigned accounts.
• Investigate invoicing errors and disputes and follow up with customers.
• Assist with the collection of outstanding debts through effective communication via phone and email.
• Work with Management to set debt collection strategies.
• Keep detailed notes and records of all communications and actions,
• Negotiate repayments and payment plans when possible.
• Collaborate with lawyers if legal action is required.
• Collaborate with Accounts Receivable Team to resolve accounts.
• Answers questions customer s have about billing statements and invoices.
• Send necessary paperwork to customers.

Qualifications & Technical Competencies:

• Associate degree or bachelor's degree in finance, accounting or related field preferred.
• 5+ years of experience in collections, account receivable, or related financial role.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office and experience with accounting software (Certinia, Microsoft Dynamics, QuickBooks).
• Ability to manage multiple tasks and prioritize effectively.
• High level of accuracy and attention to detail.
• Experience in healthcare, clinical, or regulated industry.
• Familiarity with HIPAA and other compliance standards related to client data.

Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.