Service Coordinator (Finance)
The specific pay rate and level will depend on the successful candidate's qualifications, prior experience and location.
“A Day in the Life”
As the Service Coordinator you will answer incoming calls with requests for operating instructions or service of equipment. You will prepare work order notices and schedule dispatch of Company's in-house service technicians. You will generate purchase orders and invoices. You will conduct recurring routine tasks in a detailed and organized manner that affect cross department and functional success.
“Perks”
- It's a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!
- We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more!
- We all need to rest and recharge that's why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays!
- We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
- 401(k) Retirement Plan with Company Match.
- Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.
- We also offer DailyPay, HSA, FSA, EAP and Pet Insurance!
“What You'll Do”
- Answer incoming telephone calls from customers and politely and effectively works with customer to describe service requirement and schedule visit from service technician.
- Consider time sensitivity of requests to ensure customer satisfaction
- Generate schedules for service technicians
- Troubleshoot some items via telephone and shares appropriate resources with customers
- Provide administrative support to service department as needed
- Act as back up to Administrative Coordinator and Operations team with regards to phone coverage and service call tickets.
- As needed, conduct safety audits and maintain safety training documentation
- Perform other duties as assigned
“Must Haves”
- Excellent organization and customer service skills
- Proven ability to multi-task, managing multiple projects
- Be a fast learner or processes and procedures
- Strong verbal and written communication skills
- Microsoft Office proficiency – Excel, Word, PowerPoint
"Nice to Haves"
- Bi-lingual Spanish reading, writing, and speaking is highly preferred
- Construction Industry experience a plus
Flexibility & Evolving Responsibilities
This job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needs—sometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success.
The pre-employment screening process includes a criminal background check. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. Our company uses E-Verify to confirm employment eligibility.
#MMMC
M-F: 7:30am-4pm or 8am-4:30pm (with 30 min lunch)
