Client Services Project Manager (OR1) (1688) (Finance)
About Coresite
At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.
Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we're not just building state-of-the-art infrastructure-we're creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.
At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.
Project Manager- Client Services-
The Project Manager is responsible for the timeliness, accuracy, and customer satisfaction related to customer deployments and expansions within identified geographic markets. The Project Manager will generally focus on supporting customers in identified geographic markets, but may be required to manage multi-market deployments that happen in tandem. The Project Manager will lead and coordinate inter-departmental activities to ensure accurate and timely deployments. The Project Manager will coordinate customer business requirements with Sales Engineering and Data Center Operations, and will interact regularly with Sales and Marketing. The Project Manager will support Sales in pre-sales demonstrations and is responsible for ensuring a smooth and successful customer experience. Duties:
- Responsible for the overall planning, planning, implementation/management and close-out of customer move-in, expansion and migration projects.
- Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment
- Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
- Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
- Verify accuracy of customer implementations against Master Service Agreement/Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
- Accurately and timely processing of all customer orders (Power, Cross Connection, cage/cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
- Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
- Collaborate with internal business units to evaluate, identify, and resolve risks to projects
- Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements
- First line of contact for pre/post sales implementation in geographic market
- Participate on weekly Market calls
- Promote and demonstrate the behaviors consistent with CoreSite's culture and 8 Guiding Principles
- Pro-actively identify project improvement opportunities
- Respond to email and phone inquiries
- Other projects and duties as assigned
Skills & Abilities:
- Extreme attention to detail is mandatory
- Passionate drive to deliver world-class customer service
- Strong interpersonal skills are required
- Superior project management skills
- Innovative and influential, with the ability to drive stakeholders to meet defined timelines and deliverables
- Strong understanding of electrical and mechanical systems in use in a data center environment
- Relevant knowledge of data center IT infrastructure
- Positive, energetic work approach and flexible in support of a high-growth, highly dynamic work environment.
- Telecommunications, construction, critical facility build and/or hardware deployment experience a bonus
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Strong understanding of business process analysis, with experience identifying opportunities for improvement and recommending solutions
- Excels in a team-oriented work environment
- Ability to work well under pressure and meet deadlines
- Excellent interpersonal, verbal, and written communication skills
- Exhibits a strong work ethic and accountability to deadlines
- Advanced computer skills (primarily Excel and Microsoft Project)
- Flexibility and creativity to meet customer needs
- Excellent organizational skills
- Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Travel and Work Arrangements:
- This is a mission critical position that requires 80% onsite work. (i.e. The selected candidate will report to CoreSite's data center campus for onsite work, customer meetings, and team collaboration 4 days per week.)
- Travel is expected at a minimum of 15% of the time and will be driven by customer needs
Key Performance Indicators/Metrics:
- On-time delivery
- Customer Satisfaction
- Work Order Accuracy
Education/Experience:
- Bachelor's Degree preferred or equivalent years of experience
- Minimum of 5 years' experience in customer service
- Co-location data center or telecommunications experience preferred
- Project Management Professional (PMP) Certification is required
- Salesforce experience a plus
- First-day medical insurance through Cigna with generous premium cost coverage
- Dental insurance through Delta Dental
- Vision insurance through VSP
- Telemedicine through MDLive for Cigna
- Healthcare and dependent care flexible spending account (FSA) plans
- Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
- Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
- Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
- First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
- Discretionary annual bonus and equity incentive plan
- Employee stock purchase plan (ESPP) with a 15% discount
- 16 days of paid time off (PTO)11 paid company holidays and additional floating holidays
- Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave
- Free parking or a company contribution toward a public transit pass
Additional Perks
- Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
- Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
- Technology Stipend: $100 monthly stipend.
- Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
- Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
- Financial Management: Access to financial coaching, digital tools and services to manage and pay student loan debt quicker
- Pet Insurance: Keep your furry friends healthy and happy
- Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
- Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
- Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care.
- Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
- Discounts: Discounts, cash back offers and perks on thousands of brands
- LinkedIn Learning Membership: Support your development when accessing LinkedIn's online library of courses and videos
General Statements -
Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.
Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we're providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice.
Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.
