Service-Install Coordinator (Finance)

The role is responsible for coordinating service calls, assigning technicians, and ensuring customer satisfaction through timely communication and follow-up. This role supports service operations and administrative tasks while maintaining accurate records and schedules.Qualifications

• Minimum 2 years of dispatch experience
• Experience with ERP systems (Oracle preferred)
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities

Education

• High School Diploma or equivalent required
• College degree preferred

Qualifications

• Minimum 2 years of dispatch experience
• Experience with ERP systems (Oracle preferred)
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Ability to manage multiple priorities

Education

• High School Diploma or equivalent required
• College degree preferred

Responsibilities

• Receive and prioritize incoming service calls across multiple locations.
• Dispatch technicians and create service requests in Oracle ERP.
• Maintain technician on-call schedules and follow up on service quotes.
• Communicate with customers to gather service details and ensure satisfaction.
• Promote service agreements and support sales coordination.
• Redirect non-dispatch calls appropriately.
• Submit accurate weekly timesheets, including prevailing wage tracking.
• Provide administrative support to the Manager.
• Assist with other service operations tasks as assigned.

Key Skills

• Dispatch coordination and scheduling
• ERP systems (Oracle preferred)
• Microsoft Office Suite proficiency
• Strong communication and customer service
• Time management and multitasking
• Attention to detail and accuracy
• Self-motivation and independence

Responsibilities

• Receive and prioritize incoming service calls across multiple locations.
• Dispatch technicians and create service requests in Oracle ERP.
• Maintain technician on-call schedules and follow up on service quotes.
• Communicate with customers to gather service details and ensure satisfaction.
• Promote service agreements and support sales coordination.
• Redirect non-dispatch calls appropriately.
• Submit accurate weekly timesheets, including prevailing wage tracking.
• Provide administrative support to the Manager.
• Assist with other service operations tasks as assigned.

Key Skills

• Dispatch coordination and scheduling
• ERP systems (Oracle preferred)
• Microsoft Office Suite proficiency
• Strong communication and customer service
• Time management and multitasking
• Attention to detail and accuracy
• Self-motivation and independence