Patient Scheduling Coordinator (Healthcare)
Nystrom & Associates is a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. Founded in 1991, we offer an intensive outpatient substance use disorder program, psychological testing, and behavioral health and medication management services.
The Patient Scheduling Coordinator plays an important role in scheduling established patients for follow up appointments via phone and responding to inquiries. This position acts as the first point of contact for patients by providing information on services.
Hours:
Monday - Wednesday 9:45AM - 6:45PM, Thursdays 9:45AM - 6:15PM, Fridays 9:45AM - 4:15PM
Job Duties:
Ensures a positive first impression for patients and referents by guiding them through the scheduling process with professionalism and empathy
Exclusively conducts all patient interactions through incoming and outgoing phone calls in a prompt and courteous manner, providing accurate information or triaging as appropriate
Handles patient inquiries by providing basic education on services, and scheduling appointments
Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed
Collaborate with clinical staff regarding patient care issues and scheduling
Maintain awareness in trends, patterns, and needs for new services
Attend mandatory meetings and trainings
Other duties as assigned
Qualifications:
Highschool diploma or equivalent
Experience working in health care facilities and an interest in behavioral health is strongly preferred
Ability to prioritize responsibilities in a fast-paced environment
Strong attention to detail
Positive attitude
Proficiency in technology and computer use including Microsoft Office Suite
Strong communication and interpersonal skills, both written and verbal
Ability to manage stress while navigating difficult situations and escalated patient interactions
Keep all business information strictly confidential
Commitment to position for minimum of 1 year
Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
Medical & Dental insurance
Paid Time Off (PTO)
Paid Holidays (Nystrom is closed in observance of 5-7 Holidays a year and staff are not required to work)
Opportunities for professional growth and career advancement
Health Savings Account (HSA) and Flexible Spending Account (FSA) for applicable medical and dependent care expenses
401(K) Retirement Plan with employer matching contribution
Supplemental insurances, such as short term disability, cancer insurance, and accident insurance
Employee Assistance Program
Free Term Life Insurance Policy
Tuition discounts with a number of schools:
St. Mary's University - 10% discount
University of Northwestern - St. Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction
