Maintenance Technician (Maintenance)
We need a Maintenance Technician! Our Maintenance Technicians are responsible for installation, maintenance, and repair for all broadcast systems, equipment, facilities and software applications. We are looking for someone who is energetic and willing to work hard and grow with our company. If you are looking for a place to grow and a friendly working environment, then Antietam Broadband is the place for you!
Job Type: Full-time
Rate: $25-$30/hour
Location: Westminster, MD
Primary Responsibilities Include:
- Perform support and maintenance on the BB/CATV plant
- Troubleshoot system outages and individual customer issues as needed
- Provide support to all service techs
- Maintain company vehicle and keep properly stocked with appropriate supplies and equipment
- Power supply maintenance and trouble shooting
- Maintain an appropriate and professional image of the company through appearance, demeanor, driving habits, and interactions with customers
- Follow all safety rules and comply with company policies and specifications
- Install, connect, troubleshoot, repair, and configure FTTH equipment and services at residential and commercial customer locations.
- Ensure that the installation follows company standards and customer requirements.
- Test and verify that the broadband services are functioning correctly.
- Test and locate trouble within the broadband system, replace or repair defective equipment, and ensure proper craftsmanship and care for Fiber Optic components and network.
- Troubleshoot and diagnose connectivity issues and equipment malfunctions.
- Perform repairs and maintenance on FTTH infrastructure, including optical network terminals (ONTs), routers, and related equipment.
- Replace or upgrade faulty components or equipment to ensure reliable service.
- Provide excellent customer service by addressing customer inquiries and resolving technical issues.
- Educate customers on the services being provided, instruct them on the proper use of equipment, propose solutions, and describe the advantages of and sell additional services.
- Conduct regular testing and quality assurance checks on the FTTH network to ensure optimal performance and reliability.
- Monitor network performance and address any issues promptly.
- Maintain accurate records of service calls, installations, repairs, and customer interactions.
- Update customer account information and service records as required.
- Maintain an appropriate and professional image of the company through personal appearance, demeanor, driving habits, and interactions with customers.
- Adhere to safety protocols and guidelines to ensure a safe working environment for yourself and others.
- Stay up to date with the latest FTTH technology and best practices through company provided ongoing technical training and certification programs.
- Effectively troubleshoot and solve technical problems related to FTTH services and equipment.
You will need to have:
- Advanced knowledge of RF and IP technologies, HFC design, as well as optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter).
- Fundamental knowledge of Video Networking, IP and DOCSIS. DOCSIS 3.1 deployment experience preferred
- Expertise to differentiate between different sizes and colors of wires and to make cable connections in tight spaces by bending, reaching, twisting as well as work with small components and wires to make cable connections.
- Proven experience in support of network configurations/protocols including Wi-Fi Basic Routers with TCP/IPValid state Driver's License plus clean driving record required
- 5 years of broadband/CATV experience in telephony, fiber optics, microwave transmission, or related field
- System forward and return testing and balancing
- Knowledge and experience working with electronics, electrical, RF, and fiber optic equipment
- Able to communicate clearly and strong interpersonal skills
- Able to work independently and plan accordingly to complete daily assignments
- Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.
- Strong working knowledge of computers
- Able to lift and carry up to 75 pounds
- Ability to work outdoors in all kinds of weather and all times of day or night
- This position participates in an on-call schedule
- Valid and Clean Driver's License
- High school diploma or GED equivalent
- Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
- Able to locate and mark underground services utilizing test equipment, prints, and data base mapping software
- Knowledge and experience splicing and repairing fiber
- Knowledge and experience working with electronics, DC power, and fiber optic equipment
Benefits:
- Family Medical (3 plans to choose from), Dental and Vision
- Company funded HSA
- Company Paid Short Term Disability
- Company Paid Long Term Disability with Voluntary option
- Company Paid Parental Leave
- Company Paid Life Insurance as well as Voluntary Policies
- 401(k) with generous company match
- Paid Time Off
- Volunteer Paid Time Off
- Paid Holidays
When you join Antietam Broadband ...
You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to www.schurzchoice.com.
Schurz Communications and its subsidiaries strategic objectives:
- We will attract, invest in, communicate with, and retain top talent.
- We will innovate, partner, experiment and create a better future together.
- We strive to continuously improve operating performance to ensure sustained growth.
- We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
- Regularly required to talk and hear
- Required to use hands to type, handle objects and paperwork
- Required to use close vision and be able to focus
The employee generally works in an indoor office environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
