Business Office Assistant (Administrative)

Union Post Acute is a skilled nursing and rehabilitation facility with an excellent reputation located in Union, South Carolina, just a short distance from Spartanburg. We offer a truly home like environment for all residents, whether in the 40 bed assisted living or the 88 bed skilled rehab. Do you want to work in a friendly, professional, and supportive organization which is part of the largest skilled nursing facility group in South Carolina? Are you tired of the hustle and bustle of bigger cities and the challenges larger facilities can bring? Come see for yourself the small-town difference and what makes Union Post Acute a great place to work!

We are seeking a highly motivated and detail-oriented Assistant Business Office Manager with experience in long-term care healthcare billing. This individual will play a key role in the daily operations of the business office, with primary responsibilities in insurance authorization, accounts receivable management, and collections. The ideal candidate will demonstrate a strong understanding of payer requirements, excellent communication skills, and a commitment to supporting residents and families with financial services 💙.

✅ Key Responsibilities:

• 🏥 Obtain and verify insurance authorizations and pre-certifications for admissions and services.
• 🤝 Coordinate with clinical and admissions teams to ensure timely payer approvals.
• 📞 Perform collections follow-up with insurers, residents, families, and responsible parties.
• ✉️ Make collection calls, send follow-up correspondence, and document collection activities.
• 📊 Assist with month-end close, including reconciling accounts receivable reports.
• 💼 Support private pay billing and Pending account tracking.
• 🗂️ Maintain accurate, confidential resident billing files (HIPAA-compliant).
• 🧠 Respond to billing/insurance inquiries from residents, families, and payers.
• 🆘 Provide backup support to the Business Office Manager when needed.
• 📜 Ensure compliance with company policies.

🎓 Qualifications:

• 📘 High School Diploma required; Associate's degree in business or healthcare preferred.
• 🕑 Minimum 2 years of experience in a business office role in a nursing home or healthcare setting.
• 💡 Strong knowledge of insurance billing, authorizations, and payer communications.
• 📉 Familiar with collection practices and AR aging follow-up procedures.
• 🖥️ Proficient in billing software (e.g., PointClickCare, MatrixCare) & Microsoft Office.
• 📞 Excellent communication, organization, and customer service skills.
• 🔐 Ability to manage confidential information and meet deadlines.

🏢 Work Environment:

• Based in a professional office setting within a skilled nursing facility.
• Includes sensitive interactions with residents, families, and third-party payers.

💼 What We Offer:

• 💵 Pay Range: $15-20 per hour (Based on experience and qualifications)
• 🏖️ Paid Time Off (PTO) and Holiday Pay
• 💊 Health, Dental, and Vision Insurance
• 💰 401(k) Retirement Plan with Company Match
• 📚 Ongoing Training & Career Development
• 🎉 Supportive, Team-Oriented Work Environment
• 🏥 A chance to make a real difference in our residents' lives every day

Receive and follow schedule/instructions from your supervisor and as outlined in our established policies and procedures. Assist in organizing, planning and directing the administrative activities in accordance with established policies and procedures. Maintain minutes of meetings. File as necessary. Serves as a key representative of the community and makes an active contribution towards community relations, public regard and overall awareness of the community Supports the Administrator, DON & Business Office Manager in administration tasks. Performs clerical, accounting functions such as cash receipts and ancillary data. May assist with HR and payroll duties. Develop and maintain a good working rapport with inter department personnel, as well as other departments within the facility. Assist in recording all incidents/accidents. File in accordance with established policies and procedures. Assist in administrative studies and projects as assigned or that may become necessary. Ensure that administrative personnel follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work related injuries and illnesses. Ensure that an adequate supply of office supplies and equipment are on hand to meet the day to day operational needs of the facility. Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Administrator. Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information. Supervisory Requirements This position has no supervisor responsibilities Qualification Education and/or Experience Must possess, as a minimum, a high school diploma or GED. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations To perform this job successfully, an individual must have knowledge in clerical functions and computer literacy. Proficiency in Excel is preferred Must be able to type a minimum of 40 words per minute and use a 10 key calculator. Must have knowledge of office machines and equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desk top or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear. Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator. May be necessary to assist in the evacuation of residents during emergency situations. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. Additional Information Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.