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University of South Florida

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Library Walk Up Technician (Night Shift) (Finance)



Organizational Summary:
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Located in the vibrant and diverse Tampa Bay region of Florida's gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation's largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44 th best public university in America.
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USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.
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USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit : USF Information Technology .
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Additional Info for Applicants:
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The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
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Schedule Type:
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This position is full-time Sunday through Thursday with some variation based on the semester (see below). Applicants must be able to work at night 40 hours/week. The following represents the typical yearly schedule:
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  • USF Spring and Fall Semesters (usually from late August to early May): \n
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    • Sunday: 3pm to 12am
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    • Monday to Thursday: 5pm to 2am
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  • USF Summer Semesters (usually from early May to late August): \n
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    • Sunday: 11am to 8pm
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    • Monday to Thursday: 1pm to 10pm
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Minimum Qualifications:

This position requires a high school diploma, or equivalent, with one year of general office experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

  • Windows 7 through 10 and Mac OSX experience
  • 1 year professional computing experience
  • Prior technical documentation experience
  • 2 years college experience Special Skills:
  • Knowledge of principles and operation of computer systems and related peripheral equipment
  • Ability to analyze and troubleshoot client technology issues via multiple contact methods
  • Ability to learn and adapt to a dynamic technical environment
  • Basic computing experience in a formal or informal job capacity
  • Critical thinking and problem-solving skills
  • Excellent time management skills
  • Mobile device experience including Apple and Android
  • Ability to function with a diverse team with a large workload
  • Strong communication skills with clients, coworkers, management, and other groups within the USF Information Technology department

FLSB1310 Equivalency:
4 years of directly relevant experience may be substituted for bachelor's degree.
6 years of directly relevant experience may be substituted for master's degree.

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Contact the USF ADA Lead ( hr-ADA-Request@usf.edu ) to coordinate your accommodation request.The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
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Working at USF
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With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
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To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .Please note that the following description of duties is not exhaustive:

  • Employee will be responsible for providing Level I Service Desk support for hardware, software and end user inquiries via phone, chat, email and in-person interactions.
  • Enter and update trouble tickets in the Desktop support database.
  • Create documentation on install processes, troubleshooting techniques and specific problem resolution for use by fellow co-workers.
  • Support system software used by the USF community and affiliates.
  • This position consists of mainly face-to-face interactions with our clientele. However, there may be times when working remotely is required.
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