Seasonal Sales & Marketing Coordinator (Finance)

Job Description Summary

The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate, extended stay and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in absence of the Director of Sales. The SC will be required to perform general administrative duties, but not limited to, contracts, meeting room logistics, group rooming lists, and compiling/updating reports as needed. The SC will also handle Social, Military, Education, Religious and Fraternity (SMERF) group blocks and meetings as guided by the Director of Sales.

Job Description

Position Title: Seasonal Sales & Marketing Coordinator

Location: Sonesta Denver (Downtown)

Department: Sales & Marketing

Reports To: Director of Group Sales

Type: Non-Exempt (Hourly)

Seasonal

Pay Range: $21.00 to $22.00 per hour

Application Deadline: May 19th, 2025

Job Description Summary

The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate, extended stay and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in absence of the Director of Sales. The SC will be required to perform general administrative duties, but not limited to, contracts, meeting room logistics, group rooming lists, and compiling/updating reports as needed. The SC will also handle Social, Military, Education, Religious and Fraternity (SMERF) group blocks and meetings as guided by the Director of Sales.

Job Description

DUTIES AND RESPONSIBILITIES:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Develop and maintain assigned segmentation goals to achieve revenue targets for the hotel.
• Develop and maintain relationships with key clients in order to produce targeted room night goals.
• Execute directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.
• Communicate operational problems that impact the effectiveness of hotels sales performance.
• Work with group prospecting websites as defined by the DOS and/or RSD.
• Assist in creating and implementing hotel-level tactical sales plans that drive measurable occupancy, average rate, and extended stay business volume.
• Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
• Act as "Manager on duty" as required.
• Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
• Ensure compliance with federal, state and local laws regarding health, safety, food and alcohol services.

• Courteously handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation. Use proper phone etiquette.
• Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure that reservations are accepted for the correct rates and dates.
• Aggressively sell hotel rooms to maximize transient room revenue using upselling and yield management techniques per company policy.
• Enter accurately into the computer system all reservations received from the telephone, Sales/Catering Department, mail and direct guest contact.
• Attend pre-convention meetings as requested by Convention Services team. This may include meeting with group contact upon arrival to hotel to assist where necessary with the group.
• Process rooming lists accurately. Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival. Ensure billing is setup properly. Assign concessions listed in the contract (i.e. staff, vips, updgrades, etc.)
• Control and block rooms as well as pre-blocks for special groups.
• Ensure that all reservations transferred to PMS or front office system are accurate.
• Maintain accurate logs of suites and special requests and ensure that requests are blocked in PMS or front office system.
• Possess knowledge of the hotel layout, facilities, and special services offered.
• Communicate with staff, clients and guests with dignity and respect.
• Effectively deal with guest concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Investigate/troubleshoot guest complaints, then reports findings/resolution to the proper department head or manager.
• Secure all required information to ensure that the clients will have a reservation suited to their specifications and a pleasant stay.
• Handle turnovers of groups by utilizing turnover checklist.
• Handle history requests, final pickup reports for clients, commissions and attrition forms.
• Process and handles group reservations, group rooming lists and single reservation requests by inputting data into the reservations system.
• Possess knowledge of the procedures for entering, blocking, forecasting, filing, and canceling group bookings.
• Enter and code reservations in order to process all reservation transmissions, changes, and cancellations.
• Understand the hotel policy on guaranteed, no show, 4:00 pm reservations and overbooking.
• Monitor and analyze rooms inventory to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates and rate restrictions.
• Calculate and prepare rooms reports to determine sources of business using various computer systems.
• Apply advance deposits for future reservations that require an advance deposit.
• Review set up in system of each group arriving in advance.
• Maintain and organize files, work areas, and office equipment.
• Maintain a trace system and utilize all office automation procedures and capabilities.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations

• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• Previous background from the hotel industry preferred.
• Knowledge of Opera & Delphi preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Experience with Microsoft Office and Opera systems preferred.
• Ability to travel including some overnight travel is required.
• Valid driver's license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 25 pounds.
• Frequently handling objects and equipment.

Additional Job Information/Anticipated

Pay Range: $21.00 to $22.00. Base pay offer may vary on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Application Deadline: This job posting will be closed on May 19th, 2025

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality .

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Additional Job Information/Anticipated

Pay Range

Pay Range: $21.00 to $22.00. Base pay offer may vary on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Application Deadline: This job posting will be closed on May 19th, 2025

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.