Patient Care Coordinator (Healthcare)

Hourly Wage starts at $19

Key Responsibilities:

• Scheduling & Follow-up:
  
  • Schedule post-operative and follow-up appointments for patients in a timely and efficient manner.
  • Coordinate appointment reminders and follow-up communications.
  • Ensure all pre- and post-operative instructions are clearly communicated and documented.
• Patient Referrals:
  
  • Process inbound and outbound patient referrals in accordance with clinical protocols.
  • Track referral status and ensure timely completion of referral appointments.
  • Maintain accurate records of all referral communications.
• Medical Record Audits:
  
  • Conduct regular audits of patient medical records to ensure accuracy, completeness, and compliance with HIPAA and organizational standards.
  • Identify and report discrepancies or documentation gaps to the Medical Records Director.
• Communication & Coordination:
  
  • Serve as a point of contact for patients regarding care coordination, appointment status, and required documentation.
  • Collaborate with providers, clinical staff, and administrative personnel to ensure continuity of care.
  • Address patient questions and concerns with professionalism and empathy.

Qualifications:

• High school diploma or equivalent required
• Minimum of 2 years experience in a healthcare setting, preferably in a coordination or administrative role.
• Proficient in medical terminology and understanding of clinical workflows.
• Experience with electronic medical record (EMR) systems required.
• Exceptional verbal and written communication skills.
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Knowledge of HIPAA compliance and confidentiality requirements.

Supervision:

This position reports directly to the Medical Records Director and works closely with both the administrative and clinical teams