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Triage Assistant (PRN/Hourly) - Child & Adolescent CSU - Decatur, GA. (Personal Services)



View Point Health

Job Title: Triage Assistant

Job Code: SST012/Social Services Tech 3

Shift: Full-Time (40 hours per week on average)

Job Hours: 8am - 4:30pm and 3:00pm -11:30 pm with rotating weekends and holidays

Base Location: Decatur, GA.

Division/Department/Program: Child and Adolescent Crisis Stabilization Services (CSU)


View Point Health is a state agency of Georgia that provides individual and group counseling, medication management, recovery and crisis stabilization services for behavioral health and developmental disabilities

The Adolescent Crisis Stabilization Program is a short-term, 24/7 residential crisis unit located in Decatur, Georgia. The Crisis Stabilization program provides comprehensive psychiatric crisis intervention and stabilization services to adolescents, 14-17 years of age.

Conducts patient/client/consumer intakes, participates in treatment team planning, and performs crisis intervention. Assists in dealing with personal and social problems. May provide supportive counseling to consumers and families and/or serve as a liaison for social services. May perform case management duties.

Duties & Responsibilities:

Facilitate admissions into the Crisis Stabilization Unit (CSU).
Complete triage referrals logs, verify insurance coverage, complete prior and concurrent authorizations, ensures timely response to all calls.
Request initial and concurrent treatment authorizations within required time frames.
Monitor the BHL board for potential admissions, and documents any reviews, acceptances, or denials
Research and/or responds to referral sources' questions and other requests for information or assistance.
Functions as the entry point for referrals to the program and makes an initial determination of the possibility of the caller's eligibility for services.
Performs general administrative support for the unit such as scanning and uploading to ECR, filing, faxing, printing, and general clerical work, as needed.
Supports direct care to meet ratio or due to acuity.
Schedules and manages transportation trip orders for clients being admitted to the facility or sent for medical evaluation. This includes verification of address and tracking of completed trips versus no-shows.
Assists clients with receiving timely pick-ups for all scheduled trips.
Assists with calculating census, BHL tracker, KPI's monthly, Triage Audit, AMA and acuity tracker reports and tracking.
Requests initial and concurrent treatment authorizations within required time frames.
Completes triage referrals logs, verify insurance coverage, complete prior and concurrent authorization, ensures timely responses to all calls.
Completes admissions documentation: consent, insurance information, etc.
Records accurate and clear information about referrals, register and discharge individuals from the program in the ECR and GCAL Board, as appropriate.
Answers intake phone, screens, responds to emails/fax regarding admissions inquiries, and reviews referrals, to include Determining the caller's needs, providing clear and correct information to the caller about routine processes for admission, or referring calls to the appropriate staff members, or alerts appropriate staff if the call is of an emergency nature.
Records clear, accurate and complete telephone messages and routes them to appropriate staff.
Greet clients and other visitors promptly and courteously. Determines their needs, responds to their routine questions, and secure any necessary information. Directs them to correct locations.
Assists with visitation and scanning visitors log to Corporate Compliance.
Assists with calculating census, BHL tracker, KPI's monthly, CMO tracker, AM
Admission and referral log and acuity tracker reports and tracking.
Attends Treatment Team and takes daily Treatment Team notes.
Prepares and sends outgoing documents, FAX's, e-mails, and other materials, according to established procedures and confidentiality regulations.
Classifies, sorts, transfers and/or files, records and other materials using standard procedures.
Maintains the confidentiality of clinical record information. Secures appropriate releases of information, as needed.
Uploads and scans charts into client ECR.
Conducts follow-up calls to clients after discharge and follows-up on suicide prevention protocols. (If needed)
Maintains databases, logs, and other records of routine information.
Compiles information from these sources and other data sources as necessary.
Generates and distributes reports that are accurate and timely.
Maintains an organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information.


Minimum Qualifications:
High school diploma/GED and three (3) years of job-related experience in a social services-related position; or one (1) year of experience at the lower level Social Services Technician 2 (SST011) or equivalent position.

Preferred Qualifications:

Bachelor's or master's degree in a related field from an accredited college or university
Experience in clerical skills and data tracking.
One (1) year of experience working in an inpatient or CSU environment
One (1) year experience working in admissions in an inpatient setting.


Requirements/Competencies:

Must be able to lift 20 pounds.
Requires long periods of sitting/standing.
Must have valid Georgia driver's license and Motor Vehicle Record in accordance with company policy.
Candidates for selection must pass a criminal background check (including fingerprinting).
Must pass a pre-employment drug screen and subject to random drug screens.
Any combination of training and experience, which would have enabled the applicant to acquire the necessary knowledge, skills and abilities Note: Some positions may require a valid driver's license.


Benefits (for qualified employees):

State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
Company contributes 7.5% of salary to 401(a) Retirement Plan
Generous PTO - plus 9 holidays per year - and a paid Cultural/Spiritual/Service Day!
No employee deduction for Social Security - means more money in your paycheck!
Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
Qualified employer for Public Service Loan Forgiveness (PSLF)
Clinical supervision, training, and continuing education opportunities available
Flexible hours available, including telehealth from home!



View Point Health is an Equal Opportunity Employer: View Point Health is an Equal Opportunity Employer. View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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