Employee Success Coach (Personal Services)

Relay Resources is an Equal Opportunity Employer that strives to create a diverse workforce and an inclusive culture and believes each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to adjust the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply.
The Employee Success Coach acts as an extension of the employee and manages an assigned caseload of employees with a wide range of disabilities to ensure employees are provided appropriate support to allow them to perform their work successfully. This person is responsible for identifying, developing, coordinating and providing employee support, including communication support to supervisors and managers. This person also supports the success of state and federal audits by preparing and maintaining appropriate documentation to ensure compliance. Driving, presence at worksites and flexible hours are required.

ESSENTIAL FUNCTIONS
1. Employee Support 45%
a. Understand janitorial job duties in order to identify, coordinate and provide informed, creative and meaningful support plans for employees to aid in their professional success
b. Collaborate with Workforce Trainers, Supervisors, Managers and other cross-functional team members on support plans
c. Conduct in-person, on-the-job coaching when requested by employees, supervisors and/or managers that benefit an employees ability to be successful on the job
d. Encourage and motivate employees
e. Direct employees to appropriate community resources including, but not limited to, food, housing, utilities, crisis intervention, suicide prevention, and safety planning
f. Connect employees with internal resources including People Practices, Benefits, Payroll, etc. and provide advocacy to ensure employees understand resources available
g. Act as an advocate and consultant when Employee Relations issues and other matters arise with employees

2. Administrative & Compliance 45 %
a. Prepare and maintain employee records and documentation related to individualized support plans, coping strategies, and check-ins.
b. Maintain required documentation for each employee on caseload including, but not limited to, Federal AbilityOne reports, Oregon Forward reports and other compliance programs
c. Review and assess new disability documents for applicants and current employees to ensure qualification under state and federal programs
d. Connect with physicians, mental health provides, state Vocational Rehabilitation agencies, and Veterans Affairs offices to assist employees with obtaining qualifying state and federal documentation
e. Assist in AbilityOne and Oregon Forward audit preparation and audit reviews to ensure organizational compliance

3. Other 10 %
a. Promote Relay Resources mission and educate employees, supervisors and managers on disability awareness
b. Maintain knowledge of disability related topics and trends including attending trainings through SourceAmerica, JAN, WISE, APSE, etc to ensure well-rounded and up-to-date information on each topic