Senior Tech Support Professional (Finance)

The Senior Technical Support Professional is responsible for providing technical support resolutions as well as accurate, timely referral information to our customers on our Honeywell Commercial Components support line. This position is critical to the growth of business for Honeywell and the individual filling this role must go above and beyond to help differentiate Honeywell from its competition. Customer Support - Provide presale/post sale troubleshooting and routine application assistance.

KEY RESPONSIBILITIES:

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

• Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

• Provides support to customer/users where the product is highly technical or sophisticated in nature.

• Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.

• Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application.

• Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.

HONEYWELL BENEFITS
In addition to a performance-driven salary, cutting-edge work, and developing side-by-side solutions with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.YOU MUST HAVE:

• Associate's degree - Computer Sciences, Electronics Technology or related
• Minimum of 2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.
• Strong technical knowledge and understanding of Building Automation systems.
• Experience in installing, commissioning, servicing, and troubleshooting building controls products
• Excellent customer service skills

WE VALUE:

• Minimum of 5 years of experience in the building controls industry (HVAC, BAS)
  • BACnet, ModBus, LON protocols
• Strong knowledge of using Wireshark for packet analysis and firewalls.
• Experience with Alerton products or similar Building Automation solutions
• Minimum of 2 years of experience with Niagara Framework
• Tridium Niagara AX or N4 Certification (preferred)
• Microsoft Certified Technology Specialist (MCTS), SQL Server (preferred)
• Understanding of virtualization technologies (Microsoft & VMWare) (preferred)
• Understanding of Direct Digital Controls (DDC) Programming (preferred)
• Excellent communication skills - written and verbal
• Strong Microsoft Office skills

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click hereAbout Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.