Student Assistant-FWS (Guest Relations Assistant) (Finance)

Overview for the Center for Career & Professional Development
The Center for Career & Professional Development, reporting to the Division of Student Success, is the university's centralized career planning and employment assistance service for USF students and alumni. The programs in the center are designed to help students and graduates assess, explore, develop, and implement their career goals, gain employability skills and career-related experiences, prepare for a successful transition into graduate/professional school or the labor market, and connect with employers to obtain part-time jobs, internships, cooperative education, and professional employment. The center holds the values of community, excellence, integrity, service, and well-being at the core of all they do.

The Guest Relations Assistant is responsible for making a great first impression and assisting the guests that interact with the Center for Career and Professional Development. This position helps communicate timely and accurate information to all guests about the center, services, and programs.

As a result of this position, the student will be able to:

• Demonstrate basic employability skills such as: timeliness to work, appropriate dress, interpersonal communication, and time management
• Receive and solicit feedback from supervisor and effectively apply feedback to the job
• Assess workplace and demonstrate how personal talents, skills, and knowledge fit into the employer's goals, mission, and vision
• Communicate transferable and functional skills to prospective employers appropriately
• Understand how to assess guest needs and then respond effectively and appropriately
• Communicate detailed information professionally in one-on-one or in small group settings
• Maintain awareness of office services, activities, and staff members to make appropriate referrals

Application Process

• Student must submit a Resume, Cover Letter, and screenshot of their fall class schedule (note your name and/or U# must be visible in the screenshot)
• Student must submit a screenshot of their Federal Work Study award in OASIS (note your name and/or U# must be visible in the screenshot)
• Student must apply prior to application closing to be considered

Additional Information
The Center for Career & Professional Development is located in the Student Services Building (SVC 2088). Regular hours are Monday through Friday, 8 am - 5 pm. Please learn more about the Center for Career and Professional Development by visiting our website at https://careers.usf.edu/. If you have any questions about this position or the hiring process, please contact TPA-Careers@usf.edu.The Guest Relations Assistant will be:

• A current USF student who must have received the Federal Work Study award for this academic year
• Able to work 10 to 20 hours per week (excluding university holidays), to be scheduled around your class schedule
• Someone who is enthusiastic, outgoing, helpful, and with problem-solving skills
• Someone who has strong verbal and written communication skills, and will be comfortable assisting guests in-person, over the phone, by email, or through
  Microsoft Teams
• Someone with familiarity with the Center for Career and Professional Development's services, programs, or events, including prior use of services or
  attendance at events
• Reporting to Director of Operations & Marketing, working alongside a team of Guest Relations Assistants, and serving on the Operations & Marketing Team
• Compensated an hourly rate of $14.00 per hour

Working at USF
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With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF's rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida's best large employers, ranked No. 1 among the state's 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
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About USF
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The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF's Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
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Compliance and Federal Notices
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This position may be subject to a Level 1 or Level 2 criminal background check.
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Applicants have rights under Federal Employment Laws :
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Family and Medical Leave Act (FMLA)
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Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

• Serve as a professional representative of the center when communicating or meeting with all guests, including students, alumni, parents, employers, faculty, staff, and visitors.
• Greet guests entering the office, calling on the phone, or contacting us by email; assess guest needs and refer them to the appropriate program, service, or event; escalate inquiries to appropriate staff members as needed.
• Assist with checking students in for various in-person services and events in the office; provide appropriate services to students, alumni, and employers through Handshake and other systems.
• Maintain awareness of the center's programs, services, and event offerings; communicate with center team members about updates and activities; attend scheduled team trainings and meetings.
• Ensure the front desk, lobby, and other common areas are neat, organized, and welcoming; assist with the maintenance and restocking of supplies in various office spaces, as needed.
• Cross training will be provided as you may be asked to help with coverage for other operations areas of the office. Tasks in those areas may include, but are not limited to:
  • Assist students with finding and checking out professional and business casual clothing for their upcoming career-related events in our clothing closet, Suit-A-Bull.
  • Support with event preparation tasks and/or assist on the event day through various tasks such as promotions, set-up, staffing, check-in, clean-up, etc.
  • Provide administrative support for other office projects, as needed: other duties as assigned.