Inside Sales Representative (Finance)
Job Summary:
As an Inside Sales Representative at Indelco, you will be responsible for managing inbound inquiries, processing customer orders, preparing quotes, and supporting the external sales team. You'll play a key role in driving revenue by maintaining strong customer relationships, identifying new sales opportunities, and delivering exceptional service throughout the sales cycle.
Key Responsibilities:
- Handle inbound calls and emails from customers and prospects to provide product information, pricing, and availability
- Prepare accurate and timely quotes based on customer specifications, drawings, and requirements
- Convert quotes into orders and enter them into the ERP system
- Build strong relationships with customers by understanding their business needs and offering appropriate solutions
- Collaborate closely with Outside Sales Representatives to support customer accounts and opportunities
- Identify upselling and cross-selling opportunities within existing accounts
- Follow up on open quotes, backorders, and delivery timelines to ensure customer satisfaction
- Maintain detailed records of customer interactions and sales activity in CRM systems
- Stay up to date on product knowledge, industry trends, and competitor offerings
- Resolve customer issues quickly and professionally in coordination with other departments
- Support occasional customer service duties, including returns and order tracking
- Associate's degree or equivalent; Bachelor's degree preferred
- 1-3 years of inside sales, customer service, or industrial distribution experience (plastics or industrial piping products a plus)
- Strong communication, organizational, and problem-solving skills
- High attention to detail and accuracy in quotes and order processing
- Proficient in Microsoft Office; experience with ERP/CRM systems preferred
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer-first mindset with a drive to achieve sales goals
- Competitive base salary + performance incentives
- Health, dental, and vision insurance
- 401(k) with company match
- Opportunities for growth and advancement within a supportive team environment
- Industry training and professional development
Indelco operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
