Infrastructure Services, Security and Operational Support Team Leader (Finance)

Division or Field Office:

Enterprise IT Infrastructure & Operations Division
Department of Position: Infrastructure Admn & Ops Dept
Work from:
Corporate Office, Erie PA Salary Range:
$109,074.00-$174,235.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Leads team focused on installation, configuration and maintenance of IT Systems and Platforms to achieve performance and security of various business applications. Supports domains inclusive of but not limited to Server, Storage, Information Security, Technical Assets, Database, Network, Infrastructure platforms.

What You'll Do:

This is an opportunity for an IT Team Leader with a focus on leading the team responsible for Network Security. Responsible for the overall success of the Network Security team through adherence to standards, procedures, change management and compliance. Enables resource productivity through training, growth opportunities and mentoring. This individual will work within operations and across divisions to achieve success with organizational goals.

Preferred Experience & Skills:

• Strong communication skills

• Holds self and team accountable for delivery of individual and organizational goals

• Recognizes and builds talent within existing teams

• Fosters an environment of continuous improvement and innovation

• Collaborates across divisions to meet company objectives

• Builds a high level of respect and trust of colleagues

• Effective financial management of budget and resources

What Makes You Stand Out:

• Prior leadership experience on service-oriented teams

• Experience with network security technologies such as firewall platforms, web content filtering, network access controls, VPN's and basic troubleshooting.

Duties and Responsibilities

• Manages overall operations of designated area of authority. Interviews, hires, trains, and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
• Oversees the installation, configuration, and maintenance of IT systems software and hardware for multiple consumers
• Ensures uptime, performance, resource availability, and security of systems in adherence to operational guidelines
• Leads the team in acquiring, installing, upgrading, and supporting components, as well as planning for and responding to service outages
• Provides day-to-day oversight of core technical operational work, including end-user support, print operations, data center operations, inventory management, and MACs (Moves, Adds, and changes)
• Sets goals and objectives for achieving operational results, ensuring policies, practices, and procedures are understood and followed by direct reports, consumers, and stakeholders

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities

• Collaborates (Leader)
• Cultivates Innovation (Leader)
• Customer Focus (Leader)
• Decision Quality (Leader)
• Develops Talent (Leader)
• Drives vision and purpose (Leader)
• Ensures Accountability (Leader)
• Instills Trust (Leader)
• Nimble Learning (Leader)
• Optimizes Work Processes (Leader)
• Persuades (Leader)
• Plans and Aligns (Leader)
• Self-development (Leader)
• Values Diversity (Leader)

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree, in computer or information science, business or equivalent and four years' experience in IT or related discipline; or
• Associate degree in computer or information science, business or equivalent and six years' experience in IT or related discipline; or
• High School diploma or equivalent and eight years' experience in IT or related discipline.

Additional Experience

• Prior supervisory or leadership experience preferred.

Designations and/or Licenses

• Completion of relevant designations or training preferred.

Physical Requirements

• Ability to move over 50 lbs using lifting aide equipment; Rarely
• Climbing/accessing heights; Rarely
• Driving; Rarely
• Lifting/Moving 0-20 lbs; Occasional (<20>
• Lifting/Moving 20-50 lbs; Occasional (<20>
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
• Pushing/Pulling/moving objects, equipment with wheels; Rarely

Nearest Major Market: Erie