Stevens Institute of Technology

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Student Success Coach (Personal Services)



Job Description

Key Responsibilities

Admissions & Onboarding

  • Guide prospective students through admissions requirements, deadlines, and program details.
  • Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs.
  • Ensure proper student coding, course registration, and alignment with program of study.

Advising & Coaching

  • Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals.
  • Act as liaison between learners and university resources such as financial aid, billing, mental health, academic assistance, and career pathways.
  • Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops.

Engagement & Retention

  • Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS).
  • Collaborate with faculty program directors, CAPS, and CARE teams to provide timely interventions.
  • Support persistence and retention through coaching, encouragement, and connection to resources.

Data, Reporting & Term Prep

  • Utilize CRM and student information systems (SIS, LMS) to track learner progress and document interactions.
  • Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements.
  • Assist with term preparation (course scheduling, section creation, enrollment and refund calendars, instructor coordination).

Qualifications

  • Education: Bachelor's degree required; Master's degree in higher education, counseling, or related field preferred.
  • Experience: Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners.
  • Skills: Exceptional interpersonal and communication skills; proficiency with CRM, SIS, and LMS tools; ability to work effectively with diverse student populations.
  • Attributes: Organized, self-motivated, adaptable, and committed to fostering student success and inclusion.

Performance Metrics

  • Retention and persistence of enrolled learners
  • Graduation and program completion rates
  • Student satisfaction as measured by surveys and feedback
  • Engagement in online learning platforms, events, and workshops
  • Effective resource utilization by students
  • Continuous improvement informed by data and reporting

 

Compensation & Appointment

  • Hourly Rate: $28–35/hour
  • Weekly Pay: $560–$700
  • Academic Year Estimate (35 weeks, Sept 16 – mid-May): $19,600 – $24,500 total per coach
  • Temporary, part-time (20 hours per week)
  • Remote role; no benefits

Department

College of Professional Education

General Submission Guidelines: 

Please submit an online application to be considered a candidate for any job at Stevens. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job. 

Still Have Questions? 

If you have any questions regarding your application, please contact Jobs@Stevens.edu. 

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly, Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including, but not necessarily limited to, race, color, religion, creed, sex, national origin, nationality, citizenship status, age, ancestry, marital or domestic partnership or civil union status, familial status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, genetic information, pregnancy or pregnancy-related medical conditions, disability, or any protected military or veteran status. 

Stevens is building a diverse faculty, staff, and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973, as well as other federal statutes. 

 

NSF ADVANCE Institution Stevens values diversity and seeks candidates who will contribute to a welcoming and inclusive environment for students, faculty, and staff of all backgrounds. We are an NSF ADVANCE institution committed to equitable practices and policies and strongly encourage applications from women, racial and ethnic minority candidates, veterans, and individuals with disabilities. 

Jeanne Clery Disclosure: 

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. Click here for a copy of this report. 

 

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