2-1-1 Community Navigation Specialist (Maintenance)
Do you believe everyone deserves a clear path to the support they need no matter their background or circumstances? Are you passionate about helping people overcome real-life barriers to health and wellbeing?
If so, you could be the perfect fit for our team!
Central Michigan 2-1-1 is seeking a Community Navigation Specialist to provide one-on-one support and guidance to individuals navigating health and social service systems. Rooted in the Community Hub/Pathways model, this role is all about empowering people to improve their livesone connection at a time.
What Youll Be Doing:
Provide confidential and unbiased navigation services for individuals and families seeking help with health and social services.
Help clients identify and overcome barriers impacting their Social Determinants of Health (SDOH).
Screen individuals for social needs, capture insurance and billing details, and offer appropriate referrals and advocacy when systems feel overwhelming.
Coordinate and attend face-to-face client appointments with agencies and health servicesprimarily in Jackson County, but with occasional travel across Michigan.
Maintain accurate, up-to-date data on services, eligibility requirements, and client outcomes.
Build strong partnerships with community organizations, health care providers, and LifeWays staff to ensure coordinated care.
Offer follow-up support to ensure each clients needs are being met and no one falls through the cracks.
Stay up to date on state and local policy changes, especially around Medicaid and social support services in Michigan.
What Were Looking For:
A compassionate, detail-oriented professional with a commitment to equity and community wellness.
Someone who thrives in both independent and collaborative settings.
Excellent communication skillson the phone, in person, over emailwith people from all walks of life.
Comfort and sensitivity in working with individuals from diverse backgrounds and medical or social conditions.
Familiarity with AIRS standards, CARF accreditation, or MDHHS programs is a plusbut not required.
A valid driver's license and ability to travel locally as needed.
Why Youll Love Working Here:
At Central Michigan 2-1-1, were not just providing information were helping real people make meaningful changes in their lives. You'll join a passionate, supportive team that values trust, collaboration, and community impact.
Ready to make a difference, one call or conversation at a time?
Apply now with your resume and a short cover letter.
Help us build healthier communities together.
