Credit Collections Specialist (Finance)

About Us
Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description
Manage a defined customer portfolio to support business in pursuit of maximizing sales while mitigating risk. Key liaison to finance, sales and directly with the customer. Involves managing account credit limits, overdue balances and pursuing overdue payments. This is a hybrid role, we work on-site 4 days and remotely 1 day, weekly.

Responsibilities:

• Maintain low levels of delinquency within receivable portfolio. Proactively solicit payment for improved cash flow and reduced Days Sales Outstanding.
• Maximize collections efforts by developing and implementing an action plan with the C&C Manager.
• Review customer delinquency, credit limit &/or credit related issues. Resolve issues; release orders in a timely manner to maximize sales.
• Liaise with Sales and customer service to address issues related to delayed orders.
• Gather pay history and related information to facilitate decision making for credit line extension.
• Ensure customer service requirements are achieved by promptly handling inquiries from internal and external customers.
• Reconcile customer accounts with payments and assist Cash Applications with remittance information.
• Evaluate daily operations of area on an on-going basis and initiate actions to enhance productivity, efficiency and profitability.
• Assist the Claims Specialist and/or Customer Service Team with any research to timely address customer deductions. Liaise with in-house personnel and external customers as needed.

Requirements:

• Bachelor's degree preferred; or equivalent work experience
• 3+ years collections account management including use of customer on-line portals
• Have an understanding of complex deduction and chargeback process
• Demonstrated professional with concise verbal and written communication skills
• ERP system experience; strong preference for SAP
• Intermediate Excel; VLOOKUP's, pivot tables, etc.
• Strong attention to detail; process oriented
• Organized and planful
• Positive attitude; team player

Preferred Skills and Industry experience :

• Wholesale experience

About the Team
Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.